Free, no sign-up
Three free tools for online store owners.
MOVA's three free tools for online store owners: a store audit that reads your site in a few seconds, the MOVA Score (8 questions on how much of your store runs on its own), and a calculator for the hours that go to answering customers. No sign-up, and no phone number needed.
01The tools
What each tool does.
Free store audit
Paste your address and see what we found on your site and what we didn't, and which agents would handle what.
- How long
- A few seconds
- What you get
- A draft based on your site
MOVA Score
8 questions about everyday moments in a store: a supplier invoice comes in, a customer asks, a product runs out.
- How long
- 8 questions, instant result
- What you get
- A score, a breakdown by department, and where to start
Support hours calculator
How many hours a week go to answering customers, from your own numbers.
- How long
- 3 numbers, under a minute
- What you get
- Hours a week and a month, with the math shown
Key facts
- Price
- Free, with no sign-up
- The tools
- A store audit, the MOVA Score, and a support hours calculator
- How long
- A few seconds for the audit, 8 questions for the score, and under a minute for the calculator
- What you need
- Your store's address for the audit, and your own numbers for the calculator
- What they keep
- Nothing: the score and the calculator run in your browser, and the audit's result isn't stored
- A phone number
- Never needed for a result
02The calculator
How much time goes to answering customers?
Your numbers, the math in the open, and no promises. It all runs in your browser, and no number is sent anywhere.
- 1
Messages a day
From every channel together: web chat, email, phone, and social messages.
- 2
Minutes per answer
On average, including finding the order and checking what happened to it.
- 3
Days a week
The days you answer customers.
See the math
Messages times minutes times days, divided by 60. No hidden factor.
Support hours calculator
The starting numbers are an example. Change them to yours.
The math:20 × 3 × 5 ÷ 60 = 5
This is your math, not our promise. How much of it Maya could take depends on the questions and on her level: at Basic she answers general questions in web chat, Premium adds questions about a specific order, and Master adds a credit in the chat, which runs only once you turn it on. Maya answers customers at Basic from launch day.
Meet Maya, the AI customer service agent03The store audit
The audit, up close.
It reads what any browser sees: your home page, then your public catalog, or your sitemap when there isn't one. Every line in the result says Found or Not found, and the draft follows fixed rules, not AI.
- What we found, and what we didn't
- Your real products, the way MOVA reads them
- Which agents would handle what, and why
04MOVA Score
How much of your store already runs on its own?
8 questions, each about an everyday moment in a store, and what really happens with it today. No questions about tools.
Question 1 of 8
Question 1: A supplier invoice comes in
What happens now?
Question 2: A customer asks a question you've answered 500 times
Who answers?
Question 3: A product is about to run out
When do you find out?
Question 4: A supplier raised a price on you
How do you find out?
Question 5: A campaign is selling a product that's running low
What happens to the campaign?
Question 6: A shopper writes at 11:40 PM on a Saturday
When do they get an answer?
Question 7: Someone asks how the month went
How long does it take to answer?
Question 8: Information has to move between two systems
Who moves it?
0 of 8 answered
Runs in your browser. Your answers aren't sent or saved.
What you get at the end
- One score for your store
- A breakdown by department
- Where to start, and who on the team takes each
Runs in your browser. Your answers aren't sent or saved.
- 1A supplier invoice comes in
- 2A customer asks a question you've answered 500 times
- 3A product is about to run out
- 4A supplier raised a price on you
- 5A campaign is selling a product that's running low
- 6A shopper writes at 11:40 PM on a Saturday
- 7Someone asks how the month went
- 8Information has to move between two systems
05Privacy
What the tools keep.
The store audit
Reads only what's public, and keeps neither your site nor the result.
The MOVA Score
Runs in your browser. Your answers and your score aren't sent or saved.
The calculator
Runs in your browser. Your numbers aren't sent anywhere.
06Beyond the tools
Beyond the tools: the team.
11 AI agents, one for each department of your store. Maya answers your customers at Basic from launch day, and the rest of the team joins one department at a time.
LumiWebsite & shoppingShoppers find what to buy, and don't get stuck on the way.
MayaCustomer serviceAnswers shoppers' common questions in your web chat, even in the middle of the night.
CleoMarketing & contentPost ideas for the month, and an ad budget that still makes money.
ScoutMarket researchWhat the market is doing, before you set a price.
AxelOrders & operationsToday's orders on one board.
StockyInventory & purchasingCatch a stockout before a customer does.
JettShippingEvery package is on the board, and one that waits too long stands out.
MimiStaff & schedulingKnow who's working, and when.
PixieInvoices & documentsYour paperwork in one place, not in a pile.
BrunoFinance & planningKnow your break-even point before you spend.
QQuality controlChecks by fixed rules, and stays quiet when there's nothing to say.- Meet all 11 agents
07Questions
Questions about the tools.
Are the tools really free?
Yes. There's no sign-up, and you don't need to give a phone number to get a result.
Does the calculator promise I'll get those hours back?
No. It shows how much time goes to answering customers today, from the numbers you enter. How much of it Maya could take depends on the kind of questions, and that's what a short call is for.
What's the difference between the store audit and the MOVA Score?
The audit reads your site from the outside. The MOVA Score asks what happens inside your store. They're two sides of the same picture.
Is my MOVA Score saved anywhere?
No. It runs in your browser, and your answers and your score aren't sent or saved.
What happens after I use the tools?
If you like, a short call with a person from MOVA, not a bot. The form is at the end of this page.
And after the tools, a short call.
The tools give you numbers. On a call, we connect them to your store.
Tell us about your store.
A short call with a person, not a bot. We learn how your store runs, and you get a fixed quote for the setup and the move.
Live in 7 days from access to your current site, or your first month is free.
The 7 days start when we have access to your current site and all your materials. Time spent waiting for your approvals or materials doesn't count.
No long-term contract. Cancel any month. The setup fee covers work already done, so it isn't refunded.
US stores are joining as early access.