Can I take my store's data with me if I leave?

In short

Yes. Within 14 days of the end, you get a full export of your products, customers, orders, invoices, and content, in standard files like CSV, and we help you move your domain. An unpaid balance never holds your data back. 60 days after the end, we delete it from our servers, except what the law requires us to keep.

MOVA teamUpdated Oct 18, 2026 · 1 min read

On this page

1What you get
2An open balance, and what happens next

What you get

Illustration

Your store's full export

Products
Customers
Orders
Invoices
Content

Within 14 days
Standard files like CSV
Help moving your domain

Illustration: what the full export includes when you leave.

An open balance, and what happens next

An unpaid balance never delays your export.
60 days after the end, we delete your data from our servers, except what the law requires us to keep.

No long-term contract. Cancel any month. The setup fee covers work already done, so it isn't refunded. An email is enough to cancel.

Is there a long-term contract, and how do I cancel?No long-term contract. Cancel any month.

Still have a question? Email us

Updated Oct 18, 2026

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On the MOVA site

Tell us about your store.

A short call with a person, not a bot. We learn how your store runs, and you get a fixed quote for the setup and the move.

Live in 7 days from access to your current site, or your first month is free.

The 7 days start when we have access to your current site and all your materials. Time spent waiting for your approvals or materials doesn't count.

No long-term contract. Cancel any month. The setup fee covers work already done, so it isn't refunded.

US stores are joining as early access.