What does Maya do in my web chat?

1. BasicIncluded in the base

   • Answers general questions in web chat on your site: hours, shipping, returns, and payment
   • Up to 300 chats a month

2. Premium$59/month

   • Knows your whole store: products, prices, inventory, and policies
   • Answers questions about your store, including about a specific order, using the order's live status
   • Recommends products by who it's for, the occasion, and the budget
   • Keeps loyalty points for your customers and tells each one their balance
   • Up to 1,000 chats a month

3. Master$99/month

   • Sends a secure payment link inside the chat, through your payment processor where it allows it
   • Reads a photo the customer sends before answering
   • Hands the chat to a person with a summary and a draft reply, by email, and by text where your provider allows it
   • Gives a customer a credit from the chat
   • Up to 2,500 chats a month
   • A monthly review with a person from MOVA: what worked, and what to change

Upgrade prices are per month, on top of the $149/month base. Prices are before sales tax where it applies. Maya at your store: Basic from launch day.